Rental Terms & Conditions

First, we would like to thank you for your reservation and would like to welcome you! We hope that you enjoy your stay with us.

PROPERTY ADDRESS:

Compass Cove Resort
Pinnacle Oceanfront Tower
2311 South Ocean Blvd., Unit 852
Myrtle Beach, SC 29577
Cindy Flowers
Phone 919-278-8465


1. Making your Reservation

PAYMENT – An advance payment equal to 50% of the rental rate is required immediately upon booking. The advance payment will be applied toward the rent. Please make payments via credit card to our PayPal address listed in the booking information. The advance payment is not a damage deposit. The BALANCE OF RENT is due thirty (30) days before your arrival date. The total rental balance can be paid in full at any time, as long is the balance is paid thirty days prior to arrival date. Any other payment arrangements must be agreed upon by both homeowner & renter. Payment includes Cleaning Fee and Taxes.

MINIMUM STAY – This property requires a seven (7) night minimum stay.  Shorter minimum stays may be available during special periods. If a rental is taken for less than seven days, the guest will be charged the nightly rate. Nightly stays require a 3 night minimum stay.

MAXIMUM OCCUPANCY – The maximum number of guests is limited to six (6) persons.

2. Confirming your Reservation

Once rental balance and security deposit are paid in full we will send you a reservation confirmation, along with further check-in and arrival instructions. We also require a copy of your photo ID at the time the Security Deposit is due. The Security Deposit is due within 7 days of arrival.

CANCELLATIONS - A sixty (60) day notice is required for cancellation. Cancellations that are made more than sixty (60) days prior to the arrival date will incur a $25.00 Cancellation Fee, all other payments will be refunded. Cancellations that are made between sixty (60) and thirty (30) days prior to the arrival date will incur a $100.00 Cancellation Fee, all other payments will be refunded. Cancellations that are made thirty (30) to fifteen (15) days prior to arrival date will incur a $200.00 Cancellation Fee, all other payments will be refunded. Cancellations that are made fourteen (14) days prior to arrival will result in NO REFUND. Early departures do not warrant a refund.

MONTHLY RESERVATION CANCELLATIONS – Monthly renters must cancel one hundred twenty (120) days prior to check-in, cancellations will incur a $25.00. Cancellations that are made between one hundred twenty (120) and ninety (90) days prior to check-in will incur a $50.00 Cancellation Fee. Monthly renters who make a change that results in a shortened stay must be made at least ninety (90) days prior to check-in.

NO SHOW POLICY - The total amount of your reservation will be charged.

3. Upon your Arrival

CHECK-IN TIME is 3:00 P.M. EST. Early Check-in must be approved by the homeowner first. If you would like to Check-In early please contact 919-278-8465. If there is a delay in check-in due to maintenance or other unexpected circumstances we will notify you immediately.

In your rental confirmation packet we will provide you with information to obtain parking passes, hotel key cards and the key code for your room.

4. At your Departure

CHECKOUT is 11:00 A.M. EST. Late checkout must be approved by the homeowner first. If you need late checkout please contact 919-278-8465.

Hotel Key Cards and Parking Passes must be left in the room upon departure.

    Upon your departure we ask for all guest to please:
Turn off ALL lights
Turn off ALL electronics (TV, DVD Player, etc.)
Set thermostat to 70 in Summer and 68 in winter
Return all furniture to its original location
Remove all food items from cabinets, refrigerator and freezer. If there are nonperishable pantry items that you would like to leave please put them in a cabinet, sealed or in its packaging.
Wash dishes, pans, etc.
Close and lock sliding glass door
Check closets, drawers and under beds for personal belongings
Make all beds with spreads
Used linens from Murphy Bed and/or Sleeper Sofa may be left with bathroom linens
Trash is taken to the appropriate area for the resort
***If the unit is left excessively dirty, a portion of or all of, your Security Deposit will deducted.***

DAMAGE/RESERVATION DEPOSIT - A reservation deposit of $200 is required. This must be received prior to seven (7) days of arrival. The deposit automatically converts to a security/damage deposit upon arrival. The deposit is NOT applied toward rent; however, it is fully refundable within (7) days of departure, provided the following provisions are met.
No damage is done to unit or its contents, beyond normal wear and tear.
No charges are incurred due to contraband, pets or collection of rents or services rendered during the stay.
All debris, rubbish and discards are placed in dumpster, and soiled dishes are cleaned.
All keys are left on the kitchen table and unit is left locked.
All charges accrued during the stay are paid prior to departure.
No linens are lost or damaged.
NO early check-in or late checkout, without prior approval from homeowner
Parking passes are left inside the unit upon departure.
The renter is not evicted by the owner (or representative of the owner), the local law enforcement, or the security company employed by Compass Cove Resort.
No damage is done to the unit due to smoking inside the unit.
Having pets in the unit, without confirmation at time of reservation
Having more than the maximum allowed number of pets in the unit (2).

VACATION RENTERS ONLY - Our unit is located at a family friendly resort. We WILL NOT rent to prom, graduation, sorority or fraternity and group parties. Violation of this policy will result in immediate eviction without refund.

GRILLING ON BALCONIES - Grilling on the balcony is NOT permitted. There are public use grills around the property that you may use.

NON-SMOKING POLICY - This is a NON SMOKING unit, except in designated outdoor areas. There is a cigarette receptacle on the units balcony, as well as around the property, for your use. Please discard tobacco products in these appropriate places. Your security deposit will not be refunded, or your credit card WILL be charged and you will incur additional charges for carpet cleaning and deodorizing if any evidence of smoking inside of the unit is found.

LOST KEY POLICY - Lost Key Cards will result in a $25.00 replacement fee, per card. This will be deducted from your Security Deposit.

LOST & FOUND - We are NOT responsible for items left behind. Please take a few moments to look around the unit to be sure that you have everything. However, if you REQUEST us to locate an item, there will be a $25.00 fee plus the mailing cost.

MAINTENANCE - We CANNOT guarantee the operation of all appliances. We make every effort to keep all equipment in working order. If something is NOT working, check the breakers or switches first. All appliances, heat/air units are done on a call-in basis. All maintenance problems can be reported by calling 919-278-8465. (TENANTS WILL BE BILLED FOR UNNECESSARY SERVICE CALLS).
 
REPAIRS, SERVICE CALLS, REFUNDS - We cannot guarantee against mechanical failure of heating, air conditioning, TVs, Satellite Receivers, VCR’s, or other appliances. Please report any inoperative equipment to us immediately. We will make every reasonable effort to have repairs done quickly and efficiently. Should a repair person make a call to a unit and find that the equipment is in working order and the problem was due to the Guest(s) oversight or neglect, the charge for service will be the Guest(s) responsibility. The septic system is very effective; however, it will clog up if improper material is flushed.  DO NOT FLUSH anything other than toilet paper.  No feminine products should be flushed at anytime.  If it is found that feminine products have been flushed and clog the septic system, you could be charged damages of up to two hundred dollars ($200.00). No refunds or rent reductions will be made due to failure of appliances or equipment. All maintenance requests must be reported to us immediately, a message should be left on our answering machine, if unable to reach anyone. Guest(s) understands and agrees that we, or our appointed maintenance/repair person, may enter the rental property at any time for the purpose of making needed repairs. Please DO NOT asks for refunds.

PETS - Pets are permitted in rental units only with prior approval.  A non-refundable $75 pet fee applies.  All pets must be leashed at all times.  Pet owners are responsible for cleaning up any/all pet refuse.  Pets are not allowed on furniture at any time.  Any evidence of pets on furniture may incur extra cleaning fees.  All pets must be up-to-date on rabies vaccinations and all other vaccinations.  Heartworm prevention is highly recommended.  All pets are to be treated with Advantage or similar topical flea and tick repellent three (3) days prior to arrival.  Fleas and ticks are very rampant in this area and can cause harmful/fatal illness to humans and pets.  All items above are the sole responsibility of the pet owner. The unit owners assume no responsibility for illness or injury that humans or pets may incur while on the premises. Please be mindful of other guests when you bring your pet along. Noise complaints due to excessive barking can result in  immediate eviction with no refund. Myrtle Beach is an exciting place with lots to do but please remember your pet left in the unit. Pets will not be left unattended for an undue length of time, either indoors or out. Pet will not be left unattended on balcony, patio, or porch. Homeowner assumes no responsibility for illness or injury that may incur to pets or humans while on the premises. There is a walking trail that we personally use to take our dogs on and a map will be provided in the unit. Please bring along bags to clean up after your pet along the way. You know your pet best, please bring anything that they may need while you are here. We do ask that you put your pet in the living room area when you will not be in the room. The living area is much more calm and relaxing for pets. A pet crate is highly recommended. Please ask about the availability of a pet crate if you would like the use of one. Any damage to the unit as the result of negligent pet ownership (soiling, damage to furniture, carpet, linens, curtains, etc. will result in a deduction of your security deposit, in part or in full. Excessive damage will result in additional charges.

Per the City of Myrtle Beach the following Law applies: Any animal on the beach must be on a hand-held leash not to exceed six feet in length and under the       control of the person having custody of the animal. No animals are allowed on the beach or Ocean Boulevard from 21st Ave. N. to 13th Ave. S. in Myrtle Beach during any time of the year. Dogs are permitted on the beach anytime from Labor Day through April 30. No dogs are allowed on the beach 10 a.m.-5 p.m. May 1- Labor Day.

ALCOHOLIC BEVERAGES & DRUG USE - No drinking of alcoholic beverages by persons under the legal age of twenty-one (21) is allowed. Should a Guest(s) or guest of Guest(s) be arrested for underage drinking at the rental unit property or should owners, or property staff observe Guest(s) or guest of Guest(s) under the age of 21 drinking alcoholic beverages, this rental agreement may be terminated and the Guests evicted at the option of the unit owners. Illegal drug use is strictly prohibited. Kegs are not permitted in the unit.

HOUSE PARTIES - ARE NOT ALLOWED! Occupancy and use of premises shall not be such as to disturb or offend neighbors. The use of firearms, or fireworks is strictly prohibited. Noise and Disturbance complaints from other property guests, Compass Cove Resort staff or the Police Department can result in immediate eviction without refund.

KEYS - All key cards must be left in the unit, at time of the check-out. (4 Hotel Key Cards will be in the room) at check-in. As these are privately owned properties, Guest(s) are responsible for lost-keys, a fee of $25.00 will be deducted from your Security Deposit for each missing key.

PARKING - PARKING PASSES – Parking passes are located inside the unit. Renters must display parking pass on the rear view mirror at all times. Failure to display may result in towing of vehicle at renter's expense. Vehicles are to be parked in designated parking areas only.  Leave the parking passes inside the unit upon departure. Parking on the road is permitted.  Any illegally parked cars are subject to towing; applicable fines/towing fees are the sole responsibility of the vehicle owner. Parking is limited to two (2) vehicles.

HOMES, FURNISHINGS, EQUIPMENT, ETC. - Our unit is furnished and equipped by its OWNER. As such, Compass Cove Resort staff cannot make any changes to the furnishings or equipment provided. Furnishings are subject to change without notice. Under no circumstances are furnishings transferred from one unit to another (will result in a charge against Guest(s). MOVING OF FURNITURE IS PROHIBITED. Loss of these items, as well as damage to the property or furnishings in excess of normal wear will be charged against guest’s credit card. CERTAIN AREAS IN THE UNIT ARE LOCKED, AND ARE NOT INCLUDED IN THIS RENTAL. IF DAMAGE IS DONE TO A LOCKED AREA OF THE UNIT, LOSS OF SECURITY DEPOSIT, IN PART OR WHOLE, WILL OCCUR.
 
INCLUSIVE FEES – Rates include a one-time cleaning upon your departure, linen & towel setup. Amenity fees are included in the rental rate. If you are staying for an extended period of time, and would like additional cleaning visits, please advise at time of reservation. We will arrange additional visits at $75.00 per visit.

NO DAILY HOUSEKEEPING SERVICE – While linens and bath towels are included in the unit, daily maid service is not included in the rental rate.   However, it is available at an additional rate of $75.00 per visit. We suggest you bring beach towels. We do not permit towels or linens to be taken from the units. There are pool towels provided by the Resort. They are to remain on the property at all times.

LINENS - A basic supply of linen is provided in each property. Bed linen and bath towels are not changed during your stay. Missing bed linens and bath towels will result in a loss of Security Deposit, in part or whole. There are pool towels provided by the Resort. They are to remain on the property at all times.
 
ACTS OF GOD/CONSTRUCTION NOISE - Neither Owner nor Compass Cove Resort shall be liable for events beyond their control which may interfere with Guest(s) occupancy, including but not limited to Acts of God, acts of governmental agencies, fire, strikes, war, inclement weather and construction noise from nearby sites. NO REBATE OR REFUND will be offered in these circumstances.

RATE CHANGES – Rates subject to change without notice. Your quoted rate will be honored in the instance that there is a rate change during your reservation period.

FALSIFIED RESERVATIONS – Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in. We require a Photo ID of the person on the reservation and credit card. A copy may be emailed to compasscovemb852@gmail.com. The Photo ID is due at the time the Security Deposit is due (7 days prior to arrival).

WRITTEN EXCEPTIONS – Any exceptions to the above mentioned policies must be approved in writing in advance.

STORM POLICY–
HURRICANE OR STORM POLICY – No refunds will be given unless:
The state or local authorities order mandatory evacuations in a "Tropical Storm/Hurricane Warning area" and/or
A "mandatory evacuation order has been given for the Tropical Storm/Hurricane Warning" area of residence of a vacationing guest.
The day that the authorities order a mandatory evacuation order in a "Tropical Storm/Hurricane Warning," area, we will refund:
Any unused portion of rent from a guest currently registered;
Any unused portion of rent from a guest that is scheduled to arrive, and wants to shorten the stay, to come in after the Hurricane Warning is lifted; and
Any advance rents collected or deposited for a reservation that is scheduled to arrive during the "Hurricane Warning" period.

TRAVEL INSURANCE  – We highly recommend all guests purchase travel insurance.  If you wish to purchase travel insurance, go to www.InsureMyTrip.com for details and to purchase.

The unit is privately owned; the owners are not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. The Homeowners are not responsible for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise.

RIGHT OF ENTRY - Guest(s) agree that the Owner, or its Representative(s) reserves the right to enter the rental property anytime to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements thereto as Owners may deem appropriate.
 
EXPEDITED EVICTION - A material breach of this Agreement by Guest(s), which, in the sole determination of the Owner, results in damage to the Premises, personal injury to Guest(s) or others, a breach of the peace, a nuisance to others, or a violation of criminal law or local code, shall be grounds for termination of Guest(s) tenancy. Violation of any of the rules contained herein will result in IMMEDIATE EVICTION and forfeiture of rent and security deposit. If the tenancy created hereunder is for 30 days or less, the expedited eviction procedures set forth in the Vacation Rental Act will apply. Guest(s) may be evicted under such procedures if Guest(s): (i) hold over in possession after Guest(s) tenancy has expired; (ii) commit a material breach of any provision of this Agreement that according to its terms would result in the termination of Guest(s) tenancy; (iii) fail to pay rent as required by this Agreement, or (iv) have obtained possession of the Premises by fraud or misrepresentation. Any reservation made under false pretenses will result in forfeiture of advance payments and the party will not be permitted to check-in.
 
INDEMNIFICATION AND HOLD HARMLESS - Guest(s) agree to indemnify and save harmless the Owner for any liabilities, theft, damage, cost or expense whatsoever arising from or related to any claim or litigation which may arise out of or in connection with Guest(s) use and occupancy of the rental property including but not limited to any claim or liability for personal injury or damage or theft of property which is made, incurred or sustained by Guest(s). The terms “Agent(s)” and “Owner” as used in this Agreement shall include their heirs, successors in interest, assigns, employees, agents, and representatives where the context requires or permits. The terms “Guest(s),” “You,” and “Your” as used in this Agreement shall include Guest(s) heirs, successors, assigns, guests, invitees, representatives and other persons on the rental property during Guest(s) occupancy (without regard to whether such persons have authority under this Agreement to be upon the rental property), where the context requires or permits.
 
DISPUTES - This Agreement shall be governed by and interpreted in accordance with the laws of the State of South Carolina, and shall be treated as though it were executed in the County of Horry, State of South Carolina. Any action relating to this Agreement shall be instituted and prosecuted only in the Horry County Superior Court, South Carolina. Guest(s) specifically consent to such jurisdiction and to extraterritorial service of process.
 
VIOLATING AGREEMENT - If Guest(s) violates any of the conditions of this Agreement; Owners may terminate this Agreement and enter Premises. Upon notice of termination of this Agreement, Guest(s) shall vacate the Premises immediately and forfeit all rents.
 
CREDIT CARD - I am providing my credit card number as a guarantee. I agree to pay all rent and/or any outstanding charges, accept all terms of the lease agreement and accept all liability for any damage beyond normal wear and tear during the term of my lease. If I fail to do so I understand that these costs will be charged to my credit card and all credit card sales are final!

No refunds for early departures (less days than reserved)
No refunds will be given for delayed arrival
No refunds for reducing the number of nights reserved with less than 14 days notice
No refunds or reschedules due to inclement weather (other than those listed in the STORM POLICY).

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